Read the entire article at wsj.com (subscription required).
"It's not just bad weather that businesses must prepare for. Catastrophe takes many forms....The Resilient Enterprise is more than a grab bag of stories about fires, thieves, and tornadoes. It is the timely analysis of an important—and overlooked aspect of business strategy. Mr. Sheffi argues that crisis control can be a competitive advantage for companies that get it right. Wise planning at headquarters is part of the answer, but only part: Companies need a whole culture of flexibility. It is impossible to know where trouble will hit next, but it is possible to create an atmosphere in which people at all levels respond to disruptions quickly and confidently. Metaphorically, levees can break at any time."